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“Soft skills” is one of those terms that you usually only ever hear when talking about job-hunting and resumes.
But here’s a little secret: Having strong soft skills can bring you major fortune in life, well beyond the workplace.
What are soft skills, though? And how are they different from hard skills? And how on earth can you develop them to increase your chances of getting a great job and improving your everyday life?
That’s what this article is all about.
What are soft skills?
Soft skills are the abilities we develop over our life that help us interact with other people effectively and positively.
In other words, they’re the personality traits that make your life easier, and make other people want to be around you (be they employers, friends, or partners).
At its core, the definition of soft skills is not tied so closely to the concept of “work.” We’re talking about things like communicating effectively, or being punctual and reliable. Sure, those things are applicable to finding and keeping a job, and they will definitely help you stand out in an interview. But these personality traits can also help you achieve life goals and strengthen relationships, so it pays (literally and figuratively) to develop your soft skills, just as you’d develop any other skill.
Soft skills vs. hard skills
To get a better understanding of what soft skills are, let’s compare them to their antonym, “hard skills.”
When it comes to hard skills, we are talking about the more technical, practical skills which you are far more likely to learn in the classroom or during a formal job training.
When you’re looking for employment, you’ll often see companies list out the hard skills required right on the job posting. Hard skills usually fall into categories like technical skills, marketing skills, computer skills, and so on. Here are some examples side by side:
Soft skills list: The 7 that really matter and how to master them
Here’s the big question: How do you actually develop soft skills if they don’t teach them in school or on the job?
Well, I have good news. You’ve already been developing your soft skills pretty much since the day you were brought into this world. Even as a baby, you were using your environment and the people around you to learn how to communicate, how to connect with others, and how to manage your own life.
Of course, our experiences from childhood onward also help us develop certain soft skills more than others.
Below, I’ve listed out the 7 soft skills that I’ve found to be the most useful, both for landing awesome jobs and improving your own life. I’ve also provided resources to help you work on each of these specific skills.
If you like these, you might want to check out my other article on Adulting 101 skills, which are in the same universe as these.
1. Define your most effective communication style
Effective communication may be the most important soft skill there is. In fact, most of the other skills on this list are dependent on your ability to express your own thoughts and actively listen to and observe others.
Remember that communication doesn’t mean just verbal conversation. There’s a lot to communicating effectively that goes beyond the spoken word, like reading body language, written communication, expressing yourself in your own personal style, and most importantly, learning to truly listen to others.
When it comes to the workplace, it’s almost impossible to think of jobs or roles where effective communication isn’t a vital skill. Everything from interacting with customers to giving presentations to negotiating a salary has to do with communication.
Learning effective communication requires practice and there are some excellent resources out there if you want to work on this soft skill. Check out this video from career coach Linda Raynier.
2. Be open-minded and compassionate
Think about the last time someone disagreed with you. Were you quick to anger? Did you grow quiet and bite your tongue? Either response is natural, but they both prevent you from learning something new and seeing the challenge from a different angle.
This is why being open-minded is such a valuable trait in and out of the workplace. While it’s important to have convictions and morals, if you are unwilling to change your mind or look at certain problems through the eyes of someone else, you’re going to be very limited in what you can achieve.
With an open mind, you’ll be far more likely to have unique, exciting experiences. Your network of potential friends will expand, and the world will look a lot more colorful. At work, an open mind helps you take on new challenges and learning experiences, which can put your career on a faster track.
But it’s not easy. As humans, we are hardwired to cling to our beliefs and focus on ourselves. And to a degree, the ability to truly focus on yourself is equally valuable (see soft skill #7 on this list).
The key to mastering this soft skill is to actively challenge yourself to learn new things and try new experiences. There are so many ways you can do this:
- Join social groups that will introduce you to people from diverse backgrounds (Meetup.com is a great place to start)
- Enroll in an online course, or read/listen to a book about part of history or culture that you know nothing about
- Check out free online courses like these from UC Berkeley’s Greater Good in Action platform
- Find a volunteer organization that will challenge you and introduce you to new experiences (VolunteerMatch.com can help with this)
As an added bonus, courses, volunteer experiences, and social groups can all help round out a resume. You can list these under the “Additional Skills” section, to demonstrate to potential employers that you have this super valuable soft skill.
3. Be prepared and adaptable to change
There’s no way to avoid it—at some point in your life, things are going to change. Change is uncomfortable even if it is ultimately for the best, and in the moment, change usually makes us feel confused, frightened, or anxious.
Small or temporary changes are hard enough. Think about the last time you had to change the time your alarm went off, or how you felt on the first day of school any given year.
Big changes are even harder to accept—changing jobs, breakups, the loss of a loved one, moving house… the list of painful changes is long. And the bigger the change, the more disruption it can cause to your life.
However, facing these kinds of changes also helps us become who we really are. As we get better at navigating changes, we develop adaptability and resilience, two extremely valuable personality traits (that will also help you land and keep a good job).
This doesn’t mean that you’ll instantly be able to overcome any changes just by snapping your fingers. It will still be uncomfortable and challenging, but you’ll develop strategies to help see you through. Practicing self-kindness and allowing yourself to make mistakes as you go is also key to the process.
If you are someone who struggles with change, I highly recommend you listen to this podcast from researcher and author Brené Brown, on what she calls FFTs (F*cking First Times). Trust me, it’s worth a listen:
4. Focus on the details and become more reliable
At this point in the list, your mind might be swimming with all of the heavy, big-picture stuff. But now I’m going to ask you to take a different approach, and zoom in on the details of the world around you.
There’s a reason why so many employers want you to show that you’re detail-oriented on your resume. Being able to slow down and focus on the little things means you’ll be more punctual, more accurate in your work, and more thoughtful with the people in your life.
So how do you do it? Well, I’ve already covered that in this article here. Check it out:
5. Learn how to manage conflict and lead others
Conflict is part of life. The way you deal with conflict reflects on how effective you can be as a leader. The best managers and business leaders in the world know how to handle conflict head on—they are adept at listening to all parties involved with the conflict, diagnosing the core issues at play, and strategizing a way forward that keeps all parties satisfied while solving the issue quickly and effectively.
Conflict management and leadership are both things they actually do teach in school, most often for people who are seeking an MBA. But even if you’re not looking to go into business, knowing how to diffuse conflict with negotiation and fairness is a good skill to have. And when you can show your ability to manage conflict, people will begin to see you as someone who has leadership potential. Cue the promotions!
Want to improve your conflict resolution skills? We’ve got just the thing for that. Here are our 11 best strategies for resolving conflict in the workplace.
6. Learn how to set boundaries and care for yourself
Time to talk about an extremely valuable soft skill that most employers don’t expect to see on a resume. But whether your employer is aware of it or not, they will get more value out of you if you are able to say no when you need to, focus on yourself when you’re feeling burnt out, and take care of your mind, body, and soul.
In other words, and I know this sounds cheesy, but you really do need to know how to practice self care. I am not here to tell you that this means downloading a meditation app or going for a jog at 5am every morning (though those things may certainly help some people.)
True self-care is rooted in self-awareness. You understand what your needs are, and you check in with yourself regularly. Then you figure out how to get those needs fulfilled—often by taking time for yourself, and communicating clearly to others what you need. (See the first item on this soft skills list.)
7. Build your charisma and use it wisely
It’s extremely hard to define the word charisma, but if you possess it, it can take you places. Someone who has charisma may be described as magnetic, charming, likeable, and influential. All of those words have slightly different meanings, but they all relate to the effect you have on other people.
Charisma, like some of the other soft skills on this list, is not something you would list on a resume. But if you develop it, you can use it to make an impression in job interviews, on first dates, or when meeting strangers at a party. Talk about a superpower.
Some people may say you have to be born with charisma, but I disagree. In my opinion, charisma comes from a place of self-acceptance and cool confidence. When you trust in your own sense of self, it’s like giving off an intoxicating scent. People can sense your confidence, and it makes them like and trust you.
So to cultivate charisma, you need to focus on developing your confidence. And that’s something I covered in this article, all about how to be cool (while still maintaining your true self).
There’s a lot to chew on in this article, but hopefully you now have a deeper understanding of what soft skills are and how they can impact your career and your personal life.
Remember that all of the skills on this list take time and patience to develop, like any skill. You won’t notice the changes overnight, but the more you work at it, the sooner you’ll be able to list these soft skills on your resume and put them into practice in your everyday life.